Privacy
Security
Delivery
Refunds
Return of damaged items
Payment
Complaints
Disclaimer
Thank you for shopping with us. When you shop on our website you accept these conditions. Please read them before commencing with your purchase.
Communication
When you order from us or send emails to us, you are agreeing to receive communications from us electronically. [Back to top]
Refunds
If you are not happy with an item you ordered please return it to us well packaged, in the same condition that you received it, within 7 days of receipt for a full refund. Return postage costs are not refundable.
Unfortunately, because of hygiene reasons, earrings and earring fittings cannot be returned to us unless faulty.
Please notify us that you are returning your items by emailing Returns and then send to:
The Bead's Knees Ltd
32 Woodland Grove
Beeston
Nottingham
Nottinghamshire
NG9 5BP
UK
Return of damaged items
If an item is damaged on arrival or is found to be faulty please notify us within 24 hours by emailing Returns or by telephone on and let us know the problem. Send your item back within 14 days and we will either replace the item or refund your money. [Back to top]
Payment
Payment for each order together with postage and packaging
can be accepted by either of the following methods:
1. By credit/debit card payment using WorldPay's secure server
The cards we accept are:
We are able to take secure payment in Pounds Sterling.
If you wish to pay in any other currency your card issuer may charge you a conversion fee.
2. By cheque payable to The Bead's Knees Ltd.When paying by cheque, fill in your order online and then choose the 'pay by cheque' option. Print out the displayed order form and send it, with your cheque, to:
The Bead's Knees Ltd
32 Woodland Grove
Beeston
Nottingham
Nottinghamshire
NG9 5BP
UK
Please make your cheque payable to The Bead's Knees Ltd
Write your cheque guarantee number and address on the back of the cheque. Once your cheque has cleared your items will be dispatched.
3. You can now also pay by PayPal
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Complaints
If you have a complaint please email us at
Customer Services
or write or telephone explaining the nature of your complaint.
1. Acknowledgment of your complaint will be sent within 5
working days together with the name of the person dealing
with your complaint.
2. Where possible your complaint will be resolved within 3 weeks of notification.
You may print or electronically copy portions of this site for sole purpose of placing an order with The Bead's Knees. It is strictly forbidden to use any materials from this website for any other use without the consent of The Bead's Knees.
All prices and availability information are subject to change without notice.[Back to top]
Disclaimer
Please note that the crystal healing information provided in this site is not intended to replace any licensed medical or psychological treatment.
No guarantee is made towards the validity of the claims made in respect of each crystal and the use of any crystal is at your own risk.