If you are not happy with an item you ordered please return it to us, well packaged, in the same condition that you received it, within 7 days of receipt for a full refund. Return postage costs are not refundable.
Unfortunately, because of hygiene reasons, earrings and earring fittings cannot be returned to us unless faulty.
Please notify us that you are returning your items by emailing Returns and then send your returns to:
The Bead's Knees Ltd
32 Woodland Grove
If an item is damaged on arrival or is found to be faulty please notify us within 24 hours by emailing Returns or by telephone on and let us know the problem. Send your item back within days and we will either replace the item or refund your money.